FAQ's + Shop Policies
It is our goal to ship orders within 3 business days. Please allow extra time during sales or the holidays.
Please make sure your shipping information is entered correctly. We are not responsible for packages that have been shipped to an incorrect address.
Please note that packages that are marked "delivered" but are not in your possession are not our responsibility to track down. Please contact the post office to assist you in tracking down the delivery location of the package.
If a package is lost by the USPS we will replace your package after 15 days of non-movement. (sometimes packages get stuck at distribution centers and will start moving after a few days.)
RETURNS / CANCELLATIONS + EXCHANGES
Once an order is placed we are unable to make any changes or cancel the order.
Due to the personalized nature of our products we do not accept returns or exchanges. However, if your item(s) arrive damaged please contact us right away.
If you are unsure of what size to get, wrap a soft measuring tape around the wrist and add 1/2" to the measurement. Ex: if the wrist measures 5.5", order the 6" size bracelet.
Handle our jewelry with care. Keep away from water, lotions or cosmetics. Our bracelets are strung on durable stretchy cord and triple knotted, please don't excessively tug or pull on your bracelets.
Our jewelry contains small parts and is designed for kiddos 3 and up. Never leave children unattended while wearing jewelry.